Privacy Policy

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We collect and process the following categories of personal data, depending on how you interact with our Services:

3.1 Account Information

When you create an account, we collect your name, email address, password (stored in hashed form), and optionally a profile photograph.

3.2 Profile Data

If you join our Community Platform, you may choose to provide additional information such as a biography, professional skills, location, current projects, and professional interests.

3.3 Transaction Data

When you make a purchase, we receive transaction details from our payment processor, including the product purchased, purchase date, amount, and billing country. We do not receive or store your full credit card number, bank account details, or other sensitive payment credentials. See Section 5 for details on how payment data is handled.

3.4 Usage Data

We automatically collect data about how you interact with the Services, including pages viewed, features used, course progress, and time spent on the platform.

3.5 Technical Data

We collect technical information such as your IP address, browser type and version, device type, operating system, screen resolution, and referring URL.

3.6 Communication Data

When you contact us through our website, email, or support channels, we collect the content of your communications, including your name, email address, and any information you choose to provide.

4. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: To provide, maintain, and improve our Services, process transactions, deliver Digital Products, and manage your Community Platform membership.
• Communication: To send you order confirmations, account notifications, customer support responses, and (with your consent) marketing communications about new products, features, or events.
• Security & fraud prevention: To protect against unauthorised access, detect and prevent fraud, and maintain the security and integrity of our Services.
• Analytics: To analyse usage patterns, measure the effectiveness of our Services, and make data-driven improvements.
• Legal compliance: To comply with applicable laws, regulations, and legal obligations.

5. Payment Data & Third-Party Processing

6. Legal Bases for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you, such as delivering purchased products or providing platform access.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and marketing (where not overridden by your rights).
• Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing emails. You may withdraw consent at any time.
• Legal obligation: Processing necessary to comply with our legal obligations, such as tax reporting and fraud prevention.

7. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, solely for the purposes described in this policy:

• Payment processor: Paddle.com Market Limited, for processing transactions and managing billing.
• Infrastructure providers: Cloud hosting and database services (such as Supabase and Vercel) for operating and delivering the Services.
• Analytics providers: To help us understand how users interact with the Services and improve the user experience.
• Legal & regulatory authorities: Where required by law, regulation, or legal process.

All third-party service providers are contractually obligated to process your data only for the purposes we specify and in accordance with applicable data protection laws.

8. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries other than Namibia, including countries within the European Economic Area, the United States, and other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place, including standard contractual clauses, to protect your data in accordance with applicable data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active accounts: Data is retained for the duration of your account.
• Inactive accounts: After 24 months of inactivity, we may contact you to confirm whether you wish to retain your account or have your data deleted.
• Transaction records: Retained for a minimum of 7 years as required by tax and financial regulations.
• Marketing preferences: Retained until you withdraw consent or unsubscribe.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to data portability: Request your data in a structured, commonly used, machine-readable format.
• Right to restrict processing: Request that we limit the processing of your personal data under certain circumstances.
• Right to object: Object to processing of your personal data for direct marketing or based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@inspiredworkx.com. We will respond to your request within 30 days.

11. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and personalise content. The types of cookies we use include:

• Essential cookies: Required for the basic functionality of the Services, such as authentication, security, and session management.
• Analytics cookies: Help us understand how users interact with the Services so we can make improvements.
• Preference cookies: Remember your settings and preferences, such as language and display options.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

12. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take prompt steps to delete such data. If you believe a child has provided us with personal data, please contact us immediately at hello@inspiredworkx.com.

13. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls limiting data access to authorised personnel only.
• Secure password storage using industry-standard hashing algorithms.
• Regular security reviews and monitoring of our infrastructure.

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. For material changes, we will provide at least thirty (30) days’ notice via email or a prominent notice on our website. The “Last updated” date at the top of this policy indicates when it was last revised.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.